Frequently Asked Questions

Neobank Pretisys uses military-grade AES-256 encryption for all data stored and transit on our servers. Additionally, our site is protected by a SSL/TLS protocol ensuring the integrity of all communications.

Absolutely. All card payments are processed through our PCI-DSS Level 1 certified gateway. We do not store any card details on our servers.

Standard withdrawals and transfers typically take between 1 and 3 business days depending on the destination country and the receiving institution. Instant SEPA or international wires can be processed within minutes after regulatory approval.

Yes, we support both EUR and USD accounts. You can perform transfers and real-time currency conversions according to the prevailing interbank exchange rates.

A Premium account grants you access to higher withdrawal limits, a dedicated customer advisor available 24/7, and reduced fees on international operations and currency exchange.

You can fund your account by clicking the "Deposit" button on your dashboard, then entering the amount and proceeding with the card or wire transfer payment.

KYC verification is an international legal obligation to combat financial fraud and money laundering. It enables us to certify the identity of each account holder before any fund movements.

You can contact your dedicated advisor directly through the secure internal messaging of your client area, or email us at support@pretisys.com for any assistance.